Client Success vs. Customer Service

  Although Client Success and Customer Service are both customer facing, there is a big difference between the two roles. Customer Service is generally a more reactive role, dealing with issues as they arrive and making sure deadlines are met and that your customers are happy....

0
0

5 Reasons your marketing is doomed!

A big part of my working life is spend locked in rooms with business owners, entrepreneurs and management teams. There is no crisis, but everyone is frustrated that the marketing and promotion of the business seems ineffective or never gets executed. Often the failure of marketing is not...

0
0